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Technical Support Engineer

Figma · Bengaluru, India

Full-time On-site Bengaluru, India

Posted yesterday · Ref: figma-technical-support-engineer-bengaluru

Experience: Experienced
Salary: Not disclosed
Location: Bengaluru, India
Openings: Not stated
Apply By: Apply soon

Verified on 23 Oct 2026 from the official source — Figma official job board (Greenhouse). We re-check our listings and flip this badge to EXPIRED the day the company closes the opening.

Complete details of this opening, in one place

Summarised in our own words from the official posting — always confirm final details on the company's page before applying.

About the role

Figma is building its Bengaluru customer support team. Technical Support Engineers develop deep expertise in Figma's products and architecture, own high-impact bugs end-to-end with Engineering and Product, and improve debugging workflows and support operations. The role is based in the Bengaluru office, and coverage shifts run Wednesday–Sunday, Thursday–Monday or Friday–Tuesday, 12:30 pm – 9:30 pm IST, as stated in the official posting.

What you will do

Develop deep expertise in Figma's products to diagnose complex technical issues
Own end-to-end resolution of high-impact bugs with Engineering and Product
Interact with customers daily via chat, email and video calls
Recommend and implement improvements to debugging workflows, tooling and support operations
Create internal documentation and help set quality standards for the new team

Skills & eligibility

Strong technical depth and systems thinking for complex troubleshooting
Experience supporting customers of a SaaS or product company
Ability to work one of the stated shifts (Wed–Sun, Thu–Mon or Fri–Tue, 12:30–9:30 pm IST) from the Bengaluru office
Clear, proactive communication with customers and internal teams
Flexibility for occasional weekend or holiday coverage

Technical SupportTroubleshootingRoot Cause AnalysisSaaS ProductsCustomer Communication

Documents required

Updated resume / CV
Government photo ID (Aadhaar / PAN / Passport)
Educational certificates and marksheets
Experience / relieving letters (for experienced candidates)
Passport-size photograph

The employer confirms the exact document list during the process.

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Tailor your resume for THIS job — free

Copy this ready-made prompt into ChatGPT, Claude or Gemini, paste your current resume where marked, and get a version tailored to the Technical Support Engineer role at Figma — with your real facts kept truthful.

You are an expert resume writer. Rewrite my resume for the role of Technical Support Engineer at Figma. Match my real experience to the key requirements from the official posting: Technical Support, Troubleshooting, Root Cause Analysis, SaaS Products, Customer Communication. Keep every fact truthful — do not invent companies, dates, degrees or skills. Use strong action verbs, quantify achievements only where my resume already has numbers, and keep it to one page. End with a 3-line professional summary tailored to this role.

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⚠ Scam check — read before you apply

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Apply only through the official button below. If someone contacts you on WhatsApp/Telegram asking for money or documents outside this process, it is a scam.
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