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Customer Success Engineer - II

Mindtickle · Pune, Maharashtra

Full-time On-site Pune, Maharashtra

Posted 4 Dec 2025 · Ref: mindtickle-customer-success-engineer-pune

Experience: 4+ years (1–3 in L2 support)
Salary: Not disclosed
Location: Pune, Maharashtra
Openings: Not stated
Apply By: Apply soon

Verified on 23 Oct 2026 from the official source — Mindtickle official job board (Lever). We re-check our listings and flip this badge to EXPIRED the day the company closes the opening.

Complete details of this opening, in one place

Summarised in our own words from the official posting — always confirm final details on the company's page before applying.

About the role

This is an L2 technical support role for Mindtickle's enterprise SaaS customers. You will diagnose and reproduce complex issues across backend services, APIs, data flows, UI behaviour and AI-driven components, using observability tools such as Datadog, Sumo Logic, FullStory, Mixpanel and Metabase, write scripts to automate diagnostics, and convert solved issues into runbooks and product improvements.

What you will do

Own customer support tickets end-to-end within SLAs and act as an escalation point
Diagnose and reproduce complex issues across APIs, data flows and UI behaviour
Analyse browser logs, HAR files and network traces with modern observability tools
Write Bash/Python/SQL scripts to automate diagnostics and health checks
Convert solved issues into runbooks, playbooks and documentation improvements

Skills & eligibility

4+ years of overall experience, with 1–3 years of L2 technical support for enterprise SaaS
Customer-facing troubleshooting experience; AWS cloud preferred
Ability to analyse browser logs, HAR files and network traces
Scripting skills in Bash/Python and SQL
Clear written communication for customers and internal teams

Technical Support (L2)AWSAPIsPython / SQL ScriptingDatadogRoot Cause Analysis

Documents required

Updated resume / CV
Government photo ID (Aadhaar / PAN / Passport)
Educational certificates and marksheets
Experience / relieving letters (for experienced candidates)
Passport-size photograph

The employer confirms the exact document list during the process.

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