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Customer Support Specialist

Figma · Bengaluru, India

Full-time On-site Bengaluru, India

Posted 5 days ago · Ref: figma-customer-support-specialist-bengaluru

Experience: 2+ years
Salary: Not disclosed
Location: Bengaluru, India
Openings: Not stated
Apply By: Apply soon

Verified on 23 Oct 2026 from the official source — Figma official job board (Greenhouse). We re-check our listings and flip this badge to EXPIRED the day the company closes the opening.

Complete details of this opening, in one place

Summarised in our own words from the official posting — always confirm final details on the company's page before applying.

About the role

Customer Support Specialists help Figma customers succeed — from individual designers to large enterprise teams. The work is mostly email tickets in Zendesk (locked accounts, sharing permissions), troubleshooting product issues such as prototypes and AI-tool connections, reviewing AI credit usage, writing bug reports for Engineering, and jumping on calls when email is not enough. The role is based in Figma's Bengaluru office during a schedule that aligns with US business hours.

What you will do

Resolve customer tickets in Zendesk, mostly by email
Troubleshoot technical issues across the Figma product suite
Review AI-generated output and credit usage and explain decisions clearly
Write clear bug reports and product feedback for Engineering
Facilitate calls with customers when email is not enough

Skills & eligibility

2+ years in a customer support role, ideally at a SaaS company
Hands-on experience with design tools like Figma, and regular use of AI tools
A knack for technical troubleshooting and explaining complex things simply
Excellent written English and a warm, human communication style
Ability to work from the Bengaluru office on a US-hours-aligned schedule

Customer SupportZendeskTroubleshootingWritten CommunicationFigma

Documents required

Updated resume / CV
Government photo ID (Aadhaar / PAN / Passport)
Educational certificates and marksheets
Experience / relieving letters (for experienced candidates)
Passport-size photograph

The employer confirms the exact document list during the process.

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Tailor your resume for THIS job — free

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You are an expert resume writer. Rewrite my resume for the role of Customer Support Specialist at Figma. Match my real experience to the key requirements from the official posting: Customer Support, Zendesk, Troubleshooting, Written Communication, Figma. Keep every fact truthful — do not invent companies, dates, degrees or skills. Use strong action verbs, quantify achievements only where my resume already has numbers, and keep it to one page. End with a 3-line professional summary tailored to this role.

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